Frequently Asked Questions

How do I retrieve my forgotten password?

You can easily reset your password via your Autodata login screen. Just click 'Trouble Logging in", enter your username and registered email and we will email you a link to reset it.

What devices can Autodata be accessed on?

Autodata is accessible on PC, Mac, Mobile and Tablet via all major browsers. It requires no downloads or installs.

Do I need an internet connection to properly benefit from the service?

Yes, you will need the Internet for access.  This allows for live updates and new features to be accessed instantly.

I keep getting the following message: “Another device is already logged on”

1. Ensure you have clicked on the logout button when exiting the program.

2. Access to multiple devices will depend on the number of users for your subscription, so you may need to log out before switching devices

How can I check the number of users on my current subscription?

Please contact our Customer Support Team by email (aussupport@autodata-group.com) or phone (+61 7 3823 9700) during business hours (Mon-Thur 8am to 4.30pm, Fri 8am to 4pm).

I would like to add another user to my Autodata subscription

Please contact our Customer Support Team by email (aussupport@autodata-group.com) or phone (+61 7 3823 9700) during business hours (Mon-Thur 8am to 4.30pm, Fri 8am to 4pm).

How do I login to Autodata?

Subscribers to Autodata online can access the platform via the link on the top menu or by visiting https://workshop.autodata-group.com.

How many subscriptions and licences do I need?

Each workshop/location subscribes to one licence, which can provide access to one, two or five users at the same time and is subject to a 12-month subscription.

Do I need to download or install anything to use Autodata on a tablet?

No. You can use Autodata on any device using your usual login and password details, without having to download or install anything.

Is the product information regularly updated?

Yes. On average updates take place three times a month, developing the product functions, features, content and illustrations.

No answers to your question?

Please do not hesitate to contact us!

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