Frequently Asked Questions

We provide answers to the most commonly asked questions about Autodata products.

  • How do I retrieve my forgotten password?

  • What devices can Autodata be accessed on?

  • Do I need an internet connection to properly benefit from the service?

  • I keep getting the following message: “Another device is already logged on”

  • How can I check the number of users on my current subscription?

  • I would like to add another user to my Autodata subscription

  • How do I login to Autodata?

  • How many subscriptions and licences do I need?

  • Do I need to download or install anything to use Autodata on a tablet?

  • Is the product information regularly updated?

  • Can I use Autodata and Autodata motorcycles at the same time?

  • How can I cancel my subscription?

  • How can I change my card details?

  • How can I find my username?

  • How can I get a copy of my invoice?

  • How can I update my email?

  • I would like to upgrade my Autodata subscription to the Diagnostics and Repair package

If you have any further questions, please contact us using the link.