Autodata will strive to supply infotmation under the following circumstances:
The information you are requesting relates to a category available within the Autodata Product. The Categories are:
2. Air Conditioning
3. Anti-lock Brake Systems
4. Auxiliary Drive Belts
5. Battery Disconnection and Reconnection
7. Component Locations
8. Diagnostic Trouble Codes
9. Diesel Exhaust Gas After-treatment
10. Electric Parking Brake
11. Engine Management Component Testing
12. Engine Management Pin Data
13. Engine Management Trouble shooter
14. Warning Lamps and Symbols
15. Guided Diagnostics
16. Key Programming
17. Known Fixes and Bulletins
18. Repair Times
19. Service Illustrations
20. Service Indicator
21. Service Schedules
22. Technical Data
23. Timing Belts
24. Timing Chains
25. Timing Gears
26. Tyre Pressure Monitoring Systems
27. Tyre Pressures
28. VIN Plate Locations
29. Wheel Alignment
30. Wiring Diagrams
If you require further information or explanation on data you have found within the program to complete the job, or if the data you are looking for is not yet available, but falls under one of the 30 categories listed above we will endeavour to help you.
Eg. You look up the category “Diagnostic Trouble Codes” to find a manufacturer specific code. You find the code listed, but require more details on it and the probable cause of the code being instigated.
Eg. You need to trace the wiring for the oxygen sensor, however this has not been created and published as yet. You can call the support team who (if the information is available) can find the diagram and talk you through the details.
We cannot supply information under the following circumstances:
The information you are requesting is Copyright restricted
Autodata has longstanding relationships with the leading manufacturers. This relationship allows us to work together to provide a superior product to our members. Our relationships rely on us upholding agreements pertaining to their copyrighted information and therefore we will not under any circumstances transmit any other publishers’ information.
You are asking our Support team to troubleshoot a vehicle, RE: Diagnostic Troubleshooting
As it is a “trade based publication only” we leave the troubleshooting to your experienced eye on the ground. Without being in front of the vehicle, there is a high risk we may provide you with a misdiagnosis. If you are unsure where to start, we have three great categories for you to use. 1. Engine Management Trouble Shooter 2. Guided Diagnostics 3. Known Fixes and Bulletins.
The information is simply not available
Autodata regularly updates our massive library of information. However, whilst we strive to keep a healthy library to support our members, due to some manufacturer restrictions not all publications are readily available for purchase. Autodata will always help a subscriber when the request is within our guidelines and information is available, however we provide no guarantee that the exact piece of information you require will be available each and every time.