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IT Support Analyst (1st Line) - Maidenhead

Solera's global IT team is looking for a 1st Line IT Support Analyst who will be the first line responder to all IT incidents and service requests for Autodata staff.

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Job title: IT Support Analyst (1st Line)
Reports to: Director of Integration and Consolidation EMEA, Solera
Department: Global IT
Location: Maidenhead
Date: October 2018 

Purpose: Be the first line responder to all IT incidents and service requests for Autodata staff. Responsible for the triage and management of tickets; dealing with and escalating appropriately as required to within agreed timeframes.

Key responsibilities:
• Manage all first line incidents and business requests (installations, moves, additions and changes) and ensuring asset registers are maintained (software and hardware)
• Perform predefined daily backup and health checks, reporting back to the team
• Ensuring centralised desktop/laptop/mobile device builds are up-to-date with patches
• Create and maintain documentation used within the IT Service Delivery team
• Participate and contribute within the team 

Personal specifications:

Skills and Experience:
• Experience of supporting Windows Desktop
• Knowledge of Microsoft Office
• Some understanding of network patching and cable management
• Any knowledge of the following would be beneficial but are not a mandatory requirement:
   o Experience of supporting Apple Macs o Any involvement/understanding of corporate Anti-Virus software
   o Experience of supporting a cloud provisioned phone system o Remote support tools 

Qualifications:
• The following would beneficial but are not required:
   o ITIL knowledge or certification
   o Hold a Microsoft Certification 

Competencies:
• Takes ownership and responsibility; works well individually and within a team
• Good written and verbal skills, able to translate concepts into terms accessible to both technical and non-technical people
• Capability to be an ambassador for the Service Delivery function and possessing a "can do" attitude
• Possesses high standards and a desire to satisfy the customer, able to act on own initiative
• Excellent interpersonal skills at all levels and across all functions
• Enjoys taking a proactive role within a technical team 

Additional Information:
• Must be eligible to live and work in the UK; able to travel, UK and abroad

To apply for the IT Support Analyst role please send an up-to-date CV to hr@autodata-group.com

Software Engineer (Level 1) - Maidenhead

Autodata is looking for a software engineer with one year's experience or more to design and develop software as a member of a development team utilising agile practices and produce imaginative solutions to user requirements.

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Job title: Software Engineer [Level 1]
Reports to: Head of Development
Department: IT Development
Location: Maidenhead
Date: December 2018

Purpose: Design and develop software as a member of a development team utilising agile practices. Produce imaginative solutions to user requirements.

Key responsibilities:
• Collaborate closely with Product Management to ensure that user problems are distilled into product features (Stories) that are well defined
• Work within a Scrum Team to deliver agreed functionality fit for release following each sprint cycle
• Provide input to the technical design direction for the product(s) with guidance from the CTO and TA
• Work within a BDD and TDD approach to ensure solutions are robust and technically fit for purpose
• Accept guidance and mentoring from other team members
• Actively participate in workshops, including sprint planning and retrospectives
• Assist Operations and provide support as necessary

Personal specification:

Experience:
• Minimum of 1 years’ experience as a software developer utilising LAMP Stack and PHP in particular
• Familiarity with MVC PHP frameworks such as Symfony3 or Laravel would be advantageous
• Experience Continuous Integration/Delivery and TDD.
• Familiarity with Agile methodologies (preferably Scrum)
• Experience of using PHPUnit useful
• Knowledge of Git & Jenkins useful
• Familiarity with working with APIs (particularly REST APIs) would be advantageous

Skills/knowledge:
• Strong OO PHP coding skills, preferably PHP7. Knowledge of other programming languages a plus
• Familiarity with design patterns such as queueing and caching
• A working knowledge of HTML, CSS, JavaScript, JSON

Competencies:
• Independent problem-solving skills
• Good written and verbal skills, able to translate concepts into easily understood diagrams and visuals for both technical and non-technical people alike
• Eye for detail and quality, passion to innovate
• Keen to learn. Open to new ideas
• Flexible. Must be able to manage own time successfully. Ability to work well under pressure

Additional Information:
• Must be eligible to live and work in the UK
• A flexible approach to working hours may be required
• Able to travel occasionally, UK and abroad (principally Poland)

To apply for the Software Engineer [Level 1] role please send an up-to-date CV to hr@autodata-group.com

Software Engineer (Level 3) - Maidenhead

Autodata is looking for a proven software engineer with five years' experience or more to design and develop software as a member of a development team utilising agile practices and produce imaginative solutions to user requirements.

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Job title: Software Engineer [Level 3]
Reports to: Head of Development
Department: IT Development
Location: Maidenhead
Date: December 2018

Purpose: Design and develop software as a member of a development team utilising agile practices. Produce imaginative solutions to user requirements.

Key responsibilities:
• Collaborate closely with Product Management to ensure that user problems are distilled into product features (Stories) that are well defined
• Work within a Scrum Team to deliver agreed functionality fit for release following each sprint cycle
• Provide input to the technical design direction for the product(s) with guidance from the CTO and TA
• Work within a BDD and TDD approach to ensure solutions are robust and technically fit for purpose
• Accept guidance and mentoring from other team members
• Actively participate in workshops, including sprint planning and retrospectives
• Assist Operations and provide support as necessary

Personal specification:

Experience:
• Minimum of 5 years’ experience as a software developer utilising LAMP Stack and PHP in particular
• Demonstrable experience using MVC PHP frameworks such as Symfony3 or Laravel
• Experience Continuous Integration/Delivery and TDD.
• Experience of working within a team following Agile methodologies (preferably Scrum)
• Experience of using PHPUnit essential. Knowledge of Codeception helpful
• Knowledge of Git & Jenkins useful
• Familiarity with working with APIs (particularly REST APIs) would be advantageous

Skills/knowledge:
• Strong OO PHP coding skills, preferably PHP7. Knowledge of other programming languages a plus
• A good understanding of design patterns, asynchronous programming, queuing and caching
• A working knowledge of HTML, CSS, JavaScript, AJAX, XML and JSON
• Familiarity with NoSQL systems such as Cassandra, MongoDB or Elasticsearch desirable
• Capable of bringing in new ideas on technology and process to improve the product and delivery
• Working knowledge of Linux and UNIX shell scripting

Competencies:
• Independent problem-solving skills
• Good written and verbal skills, able to translate concepts into easily understood diagrams and visuals for both technical and non-technical people alike
• Eye for detail and quality, passion to innovate and able to lead by example
• Keen to learn. Open to new ideas
• Flexible. Must be able to manage own time successfully. Ability to work well under pressure

Additional Information:
• Must be eligible to live and work in the UK
• A flexible approach to working hours may be required
• Able to travel occasionally, UK and abroad (principally Poland)

To apply for the Software Engineer [Level 3] role please send an up-to-date CV to hr@autodata-group.com