Frequently Asked Questions

How do I retrieve my forgotten password?

You can easily reset your password via your Autodata login screen. Just click ‘Forgot your password?”, enter your username and registered email and we will email you a link to reset it.
What devices can Autodata be accessed on?

Autodata is an online tool available for Vehicles and Motorcycles. It can be used on PC, Mac, mobile and tablet to accommodate the different requirements of modern workshops. This feature is available as standard and requires no downloads or installs.
Do I need an internet connection to properly benefit from the service?

Yes, Autodata is fully online meaning workshops will require an internet connection to access the platform. This allows us to make live data updates and instantly enable new features and diagnostic information without waiting for the latest versions or having to worry about new computer installs or configurations.
I keep getting the following message: “Another device is already logged on”

Access to Autodata is restricted according to your subscription level of users. Registered licence users do have the ability to access Autodata on multiple devices, but not at the same time.

Troubleshooting: If you think that you are not logged in elsewhere then firstly check that you have no existing windows/tabs open with Autodata on. If not then click the red ‘reset your session’ button. This will email you a link to rest, so you can log back in.
How can I check the number of users on my current subscription?

Our Customer Support Team are available Monday to Friday, 08:30-17:00 GMT and can confirm your current licence levels. You can contact the team by email (customersupport@autodata-group.com), by using the Chat option on the Contact area of the website https://www.autodata-group.com/za/contact-us/ or phone (+44 (0)330 0535 111).
I would like to add another user to my Autodata subscription

Our Customer Support Team will be able to discuss the best option to suit your business needs. The team can be contacted Monday to Friday, 08:30-17:00 GMT by email (customersupport@autodata-group.com), by using the Chat option on the Contact area of the website https://www.autodata-group.com/za/contact-us/ or phone (+44 (0)330 0535 111).
How do I login to Autodata?

Subscribers to Autodata online can access the platform via the link on the top menu or by visiting https://workshop.autodata-group.com.
How many subscriptions and licences do I need?

Each workshop/location subscribes to one licence, which can provide access to one, two or five users at the same time and is subject to a 12-month subscription. For more information, see our handy graphic here.
Do I need to download or install anything to use Autodata on a tablet?

No. You can use Autodata on any device using your usual login and password details, without having to download or install anything.
Is the product information regularly updated?

Yes. On average updates take place three times a month, developing the product functions, features, content and illustrations.
Can I use Autodata and Autodata motorcycles at the same time?

If you have a subscription to both, you can seamlessly switch between them in the product interface. For 2 users to use the product simultaneously you will need at least a 2-user licence.
How can I cancel my subscription?

You can complete the cancellation form on our website: https://www.autodata-group.com/za/contact-us/
How can I change my card details?

You can update your details by using the ‘manage your account’ in the workshop application (drop down below your username). Or our Customer Support Team are available Monday to Friday, 08:30-17:00 GMT and can update your card details. You can contact the team by phone (+44 (0)330 0535 111).
How can I find my username?

Our Customer Support Team are available Monday to Friday, 08:30-17:00 GMT and can confirm your username(s). You can contact the team by email (customersupport@autodata-group.com) or by using the Chat option on the Contact area of the website: https://www.autodata-group.com/za/contact-us/
How can I get a copy of my invoice?

Our Customer Support Team are available Monday to Friday, 08:30-17:00 GMT and can provide you with a copy of your invoice. You can contact the team by email (customersupport@autodata-group.com) or by using the Chat option on the Contact area of the website: https://www.autodata-group.com/za/contact-us/
How can I update my email?

Our Customer Support Team are available Monday to Friday, 08:30-17:00 GMT and can update your email address. You can contact the team by email (customersupport@autodata-group.com) or by using the Chat option on the Contact area of the website: https://www.autodata-group.com/uk/contact-us/
I would like to upgrade my Autodata subscription to the Diagnostics and Repair package

Our Sales Team will be able to discuss the best option to suit your business needs. The team can be contacted Monday to Friday, 08:30-17:00 GMT by email (sales@autodata-group.com) or by phone (+44 (0)330 0538 999).

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How do I retrieve my forgotten password?

What devices can Autodata be accessed on?

Do I need an internet connection to properly benefit from the service?

I keep getting the following message: “Another device is already logged on”

How can I check the number of users on my current subscription?

I would like to add another user to my Autodata subscription

How do I login to Autodata?

How many subscriptions and licences do I need?

Do I need to download or install anything to use Autodata on a tablet?

Is the product information regularly updated?

Can I use Autodata and Autodata motorcycles at the same time?

How can I cancel my subscription?

How can I change my card details?

How can I find my username?

How can I get a copy of my invoice?

How can I update my email?

I would like to upgrade my Autodata subscription to the Diagnostics and Repair package

If you have any further questions, please contact us using the link.